Frequently asked questions

Both. Inbound leads are picked up by the AI employee instantly. The dormant database is handled as a separate entry type (reactivation): it starts a conversation at the right moment and with a reason, with built-in protection against being pushy (no more than 1 touch per 7 days, 5 per 90 days). The reason can be an event — a price change, a new project launch, exclusivity ending.

Once the qualification core is locked in (readiness stage + budget), or when the client signals readiness themselves — asking for a meeting/viewing or specific deal questions. At that point the AI employee reassigns the owner to the broker in your CRM, moves the deal to "Qualified → to broker" stage, writes a summary into the card and sends a Telegram notification. The broker walks in prepared, with no repeat questions.

Yes, Scalvex independently runs the WhatsApp conversation around the clock. It's not a scripted button-bot: its answers are grounded in investment-sales methodology and a knowledge base built from your projects, and you agree on topics and boundaries before launch. Its role is qualification and getting the client to the broker; it deliberately doesn't quote a final price, doesn't pick a specific unit, and doesn't stray outside its scope — in tricky cases it hands the conversation to a human.

Yes. Before launch you lock in positioning, tone of voice, languages (RU/EN) and topic boundaries (qualification parameters). Within those boundaries the AI employee acts on its own and adapts to the client, without stepping outside them. All conversations are logged and available in your CRM.

Basic mortgage and legal questions are within Scalvex's scope: it gives orientation and helps the client understand the next step, drawing on country- and residency-level platform knowledge. Precise unit-level calculations and deep expertise are deliberately left to the broker — it hands those over. By that point the client already understands their own request and is ready for a substantive conversation.

The AI employee closes most qualification-stage questions itself — using the knowledge base built from your projects (cities, price brackets by segment, general terms) and country-level platform knowledge. Where deep expertise on a specific unit, mortgage or deal is needed, it doesn't improvise — it hands the lead to the broker with a summary. The client gets the right person at the right moment, not an empty answer.

The AI employee replies within seconds to minutes and carries the conversation in human language, so the client feels attended to, not "handled by a robot." Its job is to take the routine off first contact and qualification, and hand the broker an already-warm client with a clear request. The final negotiation, price and deal are always run by your person — the AI specialist just prepares the ground before that point.

From your team we need: project materials (cities, prices/brackets, terms, timelines), brand parameters (the AI employee's name, tone of voice, RU/EN languages, schedule), and a one-time setup on your side — a dedicated WhatsApp channel in Wazzup24 and a dedicated deal pipeline in CRM with a tech user and broker. We handle the rest (connecting everything, setting up the configuration, loading the knowledge base).

Yes. You decide what percentage of leads to route into our pipeline — the rest continues going to managers as before. A sensible starting point is the inactive/dormant database: minimal risk and an honest picture of how the AI employee qualifies and reactivates leads.